Professional Experience
Computer Technician
Intech Southwest Services, LLC - Nov 2022 to Present, full-time
- Diagnose, troubleshoot, and order parts as needed for desktops, laptops, Chromebooks, and printers, adhering to manufacturer certification standards. Perform necessary repairs.
- Update the help-desk ticket system to track ticket progress and ensure timely resolution.
- Maintain quality control on all outgoing repairs to ensure customer satisfaction.
- Provide training and mentorship to new technicians on best practices for troubleshooting, repair, and quality control processes.
- Lead technician for the company’s 2024 summer project, successfully completing the scope within 6 months. This high-quality work contributed to securing future contracts.
Warehouse Clerk
Intech Southwest Services, LLC - Oct 2020 to Nov 2022, full-time
- Process and complete customer orders, verifying accuracy and ensuring timely shipping.
- Manage the inventory database, assisting with item lookup and shipment status tracking.
- Contribute to workflow standardization efforts, providing feedback and writing documentation to streamline future operations.
- Ensure smooth workflow coordination with contractors and team members.
- Ensure flow of work with contractors.
Research Assistant/Programmer
Cognitive Neuroscience Lab, University of Texas at San Antonio (UTSA) - Sept 2018 to Oct 2020, (Grant-funded)
- Preformed research involving cognitive penetration and cyber-security in regards to Phishing.
- Responsible for gathering and analysing data, writing experimental code and testing subjects.
- Assist other colleagues with their experiments, provide technical advice.
- Other duties include providing in house tech support, such as equipment set-up and repair, and de-bugging code for propriety software.
- Succeeded in paper publication with co-authorship.
Part-Time IT Contractor
Intech Southwest Services, LLC - May 2019-Oct 2020
- Installed and configured computers, operating systems, printers, and client-specific software for businesses and local school districts.
- Ensured seamless integration of hardware and software for smooth business operations.
Laboratory Volunteer
Cognitive Neuroscience lab, UTSA, Feb 2018-Sept 2018,voluntary
- Conducted EEG testing on research subjects, including briefing and debriefing.
- Scheduled and coordinated test sessions to ensure research progress.
Publications and Presentations
Publications
Valecha R., Gonzalez A., Mock J., Golob E.,& Rao H. (2019)Investigating Phishing Susceptibility – An Analysis of Neural Measures.
Accepted for publication April 1, 2019, NeuroIS
- Summary: This research investigates how neural activity can predict susceptibility to phishing attacks. The study utilizes EEG measurements to understand cognitive factors that influence decision-making during phishing attempts. The findings have implications for improving Cybersecurity awareness and training programs by identifying brain activity associated with phishing vulnerability.
Link to Full Text via Research Gate
Presentations
Valecha R., Gonzalez A., Mock J., Golob E., & Rao H.,Investigating Phishing Susceptibility – An Analysis of Neural Measures.
. NeuroIS Retreat 2019, Vienna, Austria, 5, June 2019
Valecha R., Mock J., Golob E., Rao H., Gonzalez A.,An Investigation of unconscious processing of phishing messages – Towards developing an antidote to phishing victimization. AT&T Distinguished Speaker Series – Dennis Galletta, Senior Editor of MISQ. UTSA, San Antonio, 22, Mar 2019
Gonzalez, Adam.EEG and Emails.
UTSA Computer Security Association general meeting. UTSA,San Antonio. 27, Feb 2019
